Privacy Policy
Last updated November 6, 2026
SYOTOS LLC ("See You On The Other Side," "we," "us") respects your privacy, especially during what may be a tender time in your life. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
- Order information: your name, email, phone number, shipping and billing address, and the items you purchase.
- Payment information: card details are entered on a secure checkout and processed by our payment provider. We do not store full card numbers on our servers.
- Notes you share with us: such as a loved one's name or a message included at checkout or in an email. We treat these with care and use them only to serve you.
- Device and usage information: browser type, IP address, pages viewed, and similar data collected automatically through cookies and similar technologies.
How we use your information
- To process, ship, and support your order, including warranty claims.
- To communicate with you about your order and respond to your questions.
- To send occasional updates and care tips if you've opted in. You can unsubscribe at any time.
- To keep our website secure, prevent fraud, and understand how the site is used so we can improve it.
- To show relevant advertising on other platforms, as described below.
- To comply with legal obligations.
Cookies and advertising
We use cookies and similar tools (such as analytics and advertising pixels from providers like Google and Meta) to understand site traffic and measure our ads. These providers may collect information about your visits to our site and other sites. You can control cookies through your browser settings, and you can learn about opting out of interest-based advertising at optout.aboutads.info and networkadvertising.org/choices.
How we share information
We never sell your personal information. We share it only with trusted service providers who help us run our business, such as our e-commerce platform, payment processor, shipping carriers, email service, and analytics and advertising partners, and only as needed for them to perform those services. We may also disclose information if required by law or to protect our rights, or as part of a business transfer such as a merger or sale.
Data retention
We keep order records for as long as needed to fulfill your order, honor your lifetime seal warranty, and meet legal, tax, and accounting requirements. You can ask us to delete other information at any time.
Your rights and choices
Depending on where you live (including California, Virginia, Colorado, and other states with privacy laws), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To make a request, email hello@seeyaontheotherside.com. We will verify your request and respond within the time required by law, and we won't treat you differently for exercising your rights. We honor Global Privacy Control signals where required.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information, and our checkout is encrypted. No method of transmission over the internet is completely secure, but we work hard to protect what you share with us.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date above. Significant changes will be highlighted on our website.
Contact us
If you have questions about this policy or your information, please email hello@seeyaontheotherside.com.
SYOTOS LLC